1. What Is Personal Information
"Personal Information" means any information that identifies or can reasonably be linked to an individual, such as name, contact details, identification documents, payment data, or online activity.
2. Who Controls Your Personal Information
- Unmappr is the primary controller of your personal information.
- Payment Services are handled by Unmappr Payments or affiliated payment entities, depending on your country.
- Insurance Services, where applicable, are handled by designated insurance partners.
The responsible entity may change based on your country or state of residence.
3. Personal Information We Collect
3.1 Information You Provide
We collect information you provide directly, including:
- Account & Profile Information: Name, email, phone number, address, date of birth, profile photo.
- Identity Verification: Government-issued ID, selfies, verification details (where legally required).
- Payment Information: Card or bank details, transaction data, billing address.
- Insurance Information: Travel or stay insurance details (if selected).
- Host Information: Business details, licenses, permits, insurance, professional experience.
- Communications: Messages, emails, calls, support chats, and related logs.
- User Content: Reviews, photos, videos, listings, and other content you upload.
- Preferences & Requirements: Accommodation preferences or accessibility needs.
- Information About Others: Co-travelers or third-party payment details (with permission).
3.2 Information Collected Automatically
When you use the platform, we automatically collect:
- Location Data: Approximate or precise location (based on device settings).
- Usage Data: Searches, bookings, interactions, pages viewed.
- Device Data: Device identifiers, browser type, crash data.
- Cookies & Similar Technologies: As described in our Cookie Policy.
3.3 Information from Third Parties
We may receive information from:
- Social media or third-party login services
- Background check and license verification providers
- Payment and financing partners
- Referrals, co-travelers, or complaints
- Public sources and corporate affiliates
4. How We Use Personal Information
We use personal information to:
4.1 Provide and Operate the Platform
- Create and manage accounts
- Enable bookings, hosting, payments, and communication
- Provide customer support and notifications
4.2 Improve and Develop Services
- Analyze usage and performance
- Improve products, services, and AI-powered features
4.3 Personalize User Experience
- Recommend listings and services
- Customize content and preferences
4.4 Promote Trust, Safety, and Compliance
- Verify identities and listings
- Prevent fraud, abuse, and illegal activity
- Conduct background checks (where permitted)
- Enforce policies and Terms of Service
- Comply with legal obligations
4.5 Marketing and Advertising
- Send promotional messages (where permitted)
- Measure and improve marketing effectiveness
- Manage referrals, surveys, and events
4.6 Analyze Communications
- Detect fraud, policy violations, and illegal content
- Improve safety and customer support
(Some reviews are automated; limited manual review may occur when required.)
4.7 Provide Payment and Insurance Services
- Process payments and refunds
- Prevent money laundering and fraud
- Facilitate insurance offers and claims
5. How We Share Personal Information
We may share personal information with:
- Other Members (to enable bookings and interactions)
- Service Providers & Vendors (payments, verification, hosting tools, support, analytics)
- Building Management (where required for compliance or access)
- Business & Enterprise Partners (for work-related bookings)
- Insurance & Payment Partners
- Corporate Affiliates
- Event Partners (if you attend events)
All partners are contractually required to protect your information.
6. Legal Disclosures and Business Transfers
We may disclose personal information to:
- Comply with laws, court orders, or legal requests
- Respond to law enforcement or regulatory authorities
- Protect the rights, safety, and property of Unmappr, users, or the public
- Tax authorities, where legally required
- Government bodies for registrations, permits, or licenses
In the event of a merger, acquisition, or sale, your information may be transferred, with notice where required by law.
7. Third-Party Services
The Unmappr Platform may link to third-party services (e.g., payment providers, maps, booking tools). These services are governed by their own privacy policies, and Unmappr is not responsible for their practices.
8. Changing Your Country or State of Residence
If your country or state of residence changes, the responsible Unmappr entity and your legal rights may also change. Your data may be transferred to the appropriate controller.
9. Your Rights
Depending on your location, you may have the right to:
- Access and update your personal information
- Request deletion or correction
- Object to or restrict processing
- Withdraw consent (where applicable)
You can manage many settings directly through your account.
10. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal, tax, and regulatory obligations
- Resolve disputes and enforce agreements
Some content (e.g., reviews) may remain visible even after account deletion. Backup copies may persist briefly for security reasons.
11. Security Measures
We use administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, and privacy-enhancing techniques. However, no system can guarantee absolute security.
12. Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be communicated in advance where required by law. Continued use of the platform means acceptance of the updated policy.
13. Contact Us
For questions or complaints regarding privacy, email cgtinfo@unmappr.com.
If you reside in India or outside India, you may contact us at the same email address.